License & Legal Information
This page provides official information regarding the licensing, regulatory status, corporate structure, and compliance framework governing the operations of OReels in the United Kingdom. All services accessible via https://oreels-casino-uk.com/ are supplied in full conformity with UK gambling legislation and applicable regulatory standards.
Corporate & Licensing Details
The online casino platform operating under the brand name OReels is managed and operated by Progressive Gaming Limited (or ProgressPlay Limited, as applicable to the UK jurisdiction), a corporate entity duly incorporated and registered under the laws of Malta.
- Full Legal Name of Operator: ProgressPlay Limited
- Country of Incorporation: Malta
- Company Registration Number: C 58305
- Registered Corporate Address: Soho Office, Suite E108, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ 3154, Malta
- Regulatory Authority: Gambling Commission of Great Britain (UKGC)
- License Type: Remote Gambling Standard Operating Licence (Combined Casino and Betting)
- UKGC Account Number: 23328
- Territory of Operation: United Kingdom (Great Britain)
For customers residing in the United Kingdom, ProgressPlay Limited is licensed and regulated by the Gambling Commission under account number 23328. All gambling activities provided on this domain strictly adhere to the Conditions and Codes of Practice (LCCP) set forth by the UKGC.
Age Restrictions & Underage Gambling Prevention
It is a legal requirement and strict company policy that no person under the age of 18 (18+) is permitted to open an account, place bets, or participate in real-money gaming on OReels.
- Mandatory Age Limit: 18 years or older.
- Electronic Verification: Automated age and identity verification procedures are conducted immediately upon registration. Account access and deposit capabilities remain restricted until age and identity are successfully verified.
- Prevention Tools: Account holders are encouraged to utilize parental control software (such as Net Nanny or CyberSitter) to prevent minors from accessing gambling portals from shared devices.
Anti-Money Laundering (AML) & Know Your Customer (KYC) Policy
In accordance with the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 and relevant UKGC guidelines, OReels enforces stringent AML and KYC procedures to maintain financial integrity and prevent illicit activities.
Identification & Verification Requirements
Prior to processing withdrawals or accepting certain deposit thresholds, customers are required to submit valid identity documentation. Required documents include:
- Proof of Identity: A clear, valid copy of a passport, national driving licence, or official national identity card.
- Proof of Address: A recent utility bill, bank statement, or official government correspondence dated within the last 3 months.
- Proof of Payment Method: Copies of the credit/debit card used (with the central digits masked) or verification screenshots of electronic wallet accounts.
Source of Funds (SoF) Checks
To comply with statutory requirements regarding financial safety and AML risk management, OReels reserves the right to request proof of Source of Funds or Source of Wealth. Accounts may be restricted temporarily if requested documentation is not provided within the specified timeframe.
Data Protection & Information Security
The security and confidentiality of customer data are managed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Encryption Standards: All data transmissions between user web browsers and OReels servers are encrypted using modern 128-bit Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology.
- Payment Security: Financial transactions are processed through certified PCI-DSS (Payment Card Industry Data Security Standard) Level 1 compliant payment gateways.
- Data Sharing & Rights: Customer personal data is processed solely for account management, regulatory compliance, and service delivery. Users retain statutory rights regarding access, correction, and deletion of personal data under applicable data privacy laws.
Responsible Gambling Framework
OReels is dedicated to maintaining a safe gambling environment. In compliance with UKGC regulations, a range of responsible gambling tools and resources is available to help players manage their activity.
Player Protection Controls
- Deposit Limits: Daily, weekly, or monthly financial limits can be established at any time.
- Time-Out Options: Temporary account suspension options ranging from 24 hours up to 6 weeks.
- Self-Exclusion: Formal self-exclusion facilities for periods between 6 months and 5 years, preventing access to the platform.
- National Self-Exclusion (GAMSTOP): OReels is integrated with GAMSTOP, the UK national online self-exclusion scheme. Registering with GAMSTOP prevents access to all participating UK-licensed online gambling services.
Support Organizations
Free, confidential guidance and assistance for problem gambling are available through accredited support channels:
- National Gambling Helpline (GamCare): 0808 8020 133 or visit https://www.gamcare.org.uk/
- BeGambleAware: https://www.begambleaware.org/
- Gambling Therapy: https://www.gamblingtherapy.org/
Dispute Resolution & Complaints Handling
OReels is committed to addressing customer concerns fairly, efficiently, and transparently through a structured dispute resolution mechanism.
Internal Complaints Procedure
If a dispute arises regarding a transaction, bonus, account status, or service quality, the player should contact Customer Support via written notification. Complaints are reviewed internally according to statutory response timeframes.
Alternative Dispute Resolution (ADR)
If a complaint remains unresolved following the internal resolution process, UK residents have the right to escalate the matter free of charge to an independent Alternative Dispute Resolution entity approved by the UKGC.
- Approved ADR Entity: Independent Betting Adjudication Service (IBAS)
- Website: https://www.ibas-uk.com/
- Role: IBAS acts as an impartial adjudicator whose rulings in respect of disputes up to applicable threshold amounts are legally binding upon the operator.