Who We Are and What This Policy Covers
OReels Casino UK is operated by Betable Limited under United Kingdom Gambling Commission licence number 23328, with gambling software supplied by Grace Media (Gibraltar) Limited under UKGC licence number 57869. Our registered support address is 1 New Walk Place, Leicester, LE1 6RU, United Kingdom.
This Privacy Policy explains how we collect, store, use, share and protect personal data belonging to visitors and registered players of oreels-casino-uk.com. It applies to anyone who browses the site, opens an account, deposits funds, plays casino games or contacts our support team.
By registering an account or continuing to use the website, you confirm that you have read this Policy and understand how your information is handled. If any part of it is unclear, contact us before submitting personal details.
Our Legal Basis for Processing Data
As a UK-facing gambling operator, we process personal data in line with the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and the requirements set out in the Gambling Commission’s Licence Conditions and Codes of Practice.
We rely on one or more of the following legal grounds depending on the purpose of processing:
- Performance of a contract, where data is needed to open and run your player account
- Legal obligation, where identity checks, age verification or anti-money laundering procedures are required by law or by our licence conditions
- Legitimate interests, where processing supports fraud prevention, network security or service improvement without overriding your rights
- Consent, where you have actively agreed, such as opting in to marketing communications
Where consent is the basis for processing, you may withdraw it at any point through your account settings or by contacting support, without affecting the lawfulness of processing carried out beforehand.
Information We Collect
Details You Provide Directly
- Full name, date of birth and residential address
- Email address and telephone number
- Login credentials created during registration
- Payment account details linked to deposits and withdrawals
- Copies of identification documents, such as a passport or driving licence, submitted for verification
- Proof of address, source of funds or income documentation requested during enhanced checks
- Correspondence sent to our support team, including live chat transcripts and emailed attachments
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system and browser information
- Pages visited, games opened and time spent on the site
- Betting activity, deposit and withdrawal history, and bonus participation
- Cookie identifiers and similar tracking technologies described below
Information from Third Parties
We may receive data from identity verification providers, payment processors, fraud prevention databases, GAMSTOP and other self-exclusion schemes, and from credit reference or age verification agencies used to confirm eligibility to gamble.
Why We Process Your Personal Data
- To create and administer your player account
- To verify your age, identity and eligibility to hold a UK gambling account
- To process deposits, withdrawals and bonus entitlements
- To detect and prevent fraud, money laundering and other financial crime
- To meet reporting obligations owed to the Gambling Commission and other UK authorities
- To apply deposit limits, time-outs or self-exclusion requests you set through account controls
- To respond to support enquiries and complaints
- To send service messages relating to your account, transactions or promotions you have opted into
- To analyse site usage and improve game performance, layout and stability
- To maintain the security of our systems and prevent unauthorised access
Age Verification and Safer Gambling Obligations
Real-money registration and play are restricted to individuals aged 18 or over. As part of our licence conditions, we carry out age and identity verification checks, which may involve cross-referencing the details you provide against third-party databases without requiring further action from you in most cases.
Where we suspect an account is held by someone under 18, or where verification cannot confirm your age, we will restrict access to the account and may void relevant bets or bonuses in line with our terms and conditions.
We also share limited account data with GAMSTOP and equivalent national self-exclusion arrangements so that a self-exclusion request registered elsewhere is recognised on our platform, and so that a self-exclusion made with us can be applied consistently across participating operators.
Sharing Your Information
We do not sell personal data. We share information only where it is necessary for the purposes described in this Policy, including with:
- Payment providers and banking partners that process deposits and withdrawals
- Identity verification and anti-fraud service providers
- The Gambling Commission and other regulators or law enforcement bodies where legally required
- GAMSTOP and related self-exclusion schemes
- IT hosting, customer support and analytics providers acting on our instructions
- Professional advisers, such as auditors or legal counsel, where necessary
- A buyer or successor entity in the event of a merger, acquisition or restructuring of the business
Any third party handling personal data on our behalf is bound by contractual obligations to protect it and to use it only for the agreed purpose.
International Data Transfers
Some of our service providers, including our software supplier Grace Media (Gibraltar) Limited, operate outside the United Kingdom. Where personal data is transferred internationally, we rely on adequacy decisions recognised under UK law or on appropriate safeguards, such as standard contractual clauses, to keep your data protected to a comparable standard.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate correctly, remember your preferences, keep you signed in, and understand how the site is used. Categories include:
- Strictly necessary cookies required for login, security and core functionality
- Performance cookies that help us understand site usage and fix technical issues
- Functionality cookies that remember settings such as language or recently played games
- Marketing cookies used to measure the effectiveness of promotions, where consent has been given
You can manage or withdraw cookie consent at any time through your browser settings or the cookie preference tool on our site. Blocking certain cookies may limit some website features, including account access.
How Long We Keep Your Data
We retain personal data for as long as your account remains active and for a further period afterwards, in line with obligations under the Licence Conditions and Codes of Practice, anti-money laundering legislation and general UK data protection rules. Financial and identity records are typically kept for at least five years following account closure to meet regulatory and audit requirements.
Where data is no longer needed for these purposes, it is securely deleted or anonymised.
Keeping Your Data Secure
We apply technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or loss. These include encrypted data transmission, restricted internal access, secure storage of identification documents and regular review of our security practices.
No online system can guarantee absolute security. If you believe your account has been accessed without authorisation, contact support immediately so we can investigate and take appropriate action.
Your Rights Under UK Data Protection Law
As a UK-based data subject, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your data, subject to our regulatory retention obligations
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office if you believe your data has been mishandled
To exercise any of these rights, contact us using the details below. We may need to verify your identity before actioning a request, and we will respond within the timeframe required by law.
Marketing Communications
We only send marketing emails or text messages to players who have opted in. You can change your communication preferences at any time from Account Settings, or by using the unsubscribe link included in marketing messages. Turning off marketing does not affect service messages relating to your account, transactions or regulatory notices.
Children’s Privacy
Our services are not intended for anyone under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that an account has been opened by a person under 18, the account will be suspended and any associated funds handled in accordance with our terms and conditions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Continued use of the website after changes take effect means you accept the revised version. Reviewing this page periodically helps you stay informed about how your data is handled.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, you can reach our support team through:
- Email: carecrew@oreels-casino-uk.com
- Phone: +44 176 406 0138
- Postal address: 1 New Walk Place, Leicester, LE1 6RU, United Kingdom
- Contact form: https://oreels-casino-uk.com/contact-us/
If your concern remains unresolved after contacting us directly, you may refer it to the Information Commissioner’s Office regarding data protection matters, or to IBAS as the Alternative Dispute Resolution provider named in our complaints procedure for gambling-related disputes.